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Operator: FxRobotEasy
Website: https://fxroboteasy.com
This Digital Goods Refund Policy forms an integral part of the Operator's user terms/public offer and applies to all Purchases made on the Website.
IN THE EVENT OF ANY CONFLICT BETWEEN THIS POLICY AND OTHER OPERATOR DOCUMENTS (TERMS, OFFER, LICENSE AGREEMENT), THE VERSION THAT MORE STRICTLY LIMITS REFUNDS SHALL PREVAIL, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
1.1. "Digital Goods" means software, an algorithmic trading robot/advisor, trading system, script, indicator, module, library, and any related digital materials (including updates) delivered electronically, typically by providing a link, download access, an account, and/or a License Key.
1.2. "EASY Bots" means the Operator's line of Digital Goods intended for automated trading in financial markets, including, without limitation, algorithmic trading robots.
1.3. "Buyer", "User" means an individual or legal entity that has made a Purchase of Digital Goods on the Website and/or uses them.
1.4. "Purchase" means payment for Digital Goods on the Website and receipt of access to them (including issuance/activation of a License Key and/or provision of a download link).
1.5. "License Key" means a unique digital identifier provided by the Operator to activate, verify, and/or restrict the use of Digital Goods.
1.6. "Refund" means approval of a User's refund request under this Policy, implemented by crediting the refund amount to the User's internal wallet balance on the Website (unless the Operator expressly determines otherwise).
1.7. "User Wallet" means the internal balance/funds record in the Website system to which the Operator may credit Refund amounts.
1.8. "Discount/Coupon" means any price reduction (including promo codes, coupons, sales, personal offers, partner discounts, limited-time promotions).
2.1. The User understands and agrees that Digital Goods are intangible products delivered by providing access (link, account, License Key), and once such access is provided, Digital Goods are generally non-refundable/non-exchangeable as "goods of proper quality", since they cannot be "returned" physically and the Operator bears increased risks of misuse (including copying, continued use after a refund, or transfer to third parties).
2.2. To the maximum extent permitted by applicable law, the User confirms that the Operator's performance (delivery) begins immediately after payment/access is granted, and the issuance/activation of a License Key and/or provision of a download link constitutes proper delivery of the Digital Goods.
2.3. Notwithstanding Sections 2.1–2.2, the Operator voluntarily provides a limited, conditional, and regulated refund policy (as an exception to the general rule) as set forth below. This Policy is not an unconditional refund guarantee and applies only if the conditions are strictly met.
3.1. This Policy applies only to EASY Bots Digital Goods purchased directly on the Website from the Operator.
3.2. This Policy does not apply to third-party goods/services purchased via links, from partners, marketplaces, resellers, or otherwise outside the Website, unless the Operator expressly confirms otherwise in writing.
4.1. A Refund may be reviewed and approved only if all of the following conditions are met:
4.2. The Operator reviews Refund requests in good faith; however, the Operator reserves the right to refuse a Refund if the User fails to prove the grounds under this Policy or if verification shows that the issue is related to market risks, configuration, User infrastructure, or other factors beyond the Operator's control.
5.1. Cryptocurrency: Refunds do not apply to Purchases paid using cryptocurrency and/or other irreversible payment methods, unless otherwise expressly agreed by the Operator in writing.
5.2. Discounts and coupons: Refunds do not apply to Purchases made:
Such Purchases are final.
5.3. Requests outside the time limit: A request submitted after 30 days from the Purchase date is not eligible.
5.4. Lack of cooperation/evidence: If the User does not provide the information and materials set out in Section 6 and/or refuses to follow reasonable support instructions, the Operator may refuse the Refund.
5.5. License violations and abuse: Refunds do not apply and/or may be voided if there are indications of:
5.6. Parallel disputes/chargebacks: If the User initiates a chargeback/dispute/claim with a bank or payment system regarding the same transaction, the Operator may suspend review of the Refund request until such dispute is resolved and/or refuse a Refund under this Policy. The User agrees that using this Policy and a chargeback mechanism simultaneously is an abusive dispute strategy.
6.1. Primary eligible reason (defect/malfunction):
A Refund may be considered if the User identifies an obvious malfunction of the Digital Goods caused by an error in the software code/logic that:
6.2. To support a claim under Section 6.1, the User must provide upon the Operator's request (to the extent necessary for verification):
6.3. Losing trades as a reason:
6.3.1. The Operator does not issue Refunds for reasons related to losing trades, because trading in financial markets involves risk of loss and outcomes depend on many factors beyond the Operator's control (market conditions, spread, execution, broker conditions, latency, news, liquidity, risk parameters, etc.).
6.3.2. Exception (may be reviewed at the Operator's discretion): The Operator may, but is not obliged to, consider a Refund if the User provides documentary evidence that:
Even if items (a)–(d) are met, the final decision remains at the Operator's discretion based on verification results.
6.4. The Operator may offer alternatives to a Refund: diagnostics, a fix, an update, a replacement version, or configuration recommendations. If the issue can be remedied within a reasonable timeframe by an update/configuration, the Operator may refuse a Refund and provide the fix/instructions instead.
7.1. Recommended submission method: via the Operator's Telegram bot: https://t.me/fxroboteasyteambot
Command to initiate the process: /refund
7.2. The User must provide and/or attach:
7.3. The Operator may request additional information and suspend review until it is received.
8.1. The initial review timeframe is typically up to 10 (ten) business days from the date the Operator receives a sufficient set of data for verification. In complex cases (error reproduction, log analysis, broker execution verification), the timeframe may be extended.
8.2. Following review, the Operator will take one of the following actions:
8.3. The Operator's decision is based on available data, technical assessment, and system records. The User agrees that the Operator's technical logs, license activation records, account data, payment data, and other system records have priority evidentiary value unless applicable law requires otherwise.
9.1. If approved, the Refund amount will be credited to the User Wallet balance on the Website. Crediting to the User Wallet is deemed proper performance of the Operator's refund obligations under this Policy.
9.2. After the credit, the User may:
9.3. The Operator may deduct/non-credit payment provider fees and other actually incurred costs where permitted by applicable law and/or where such fees are non-refundable by the provider.
9.4. The Operator may refuse or suspend withdrawals from the User Wallet if there are reasonable suspicions of fraud, money laundering, abuse, or if there is an open dispute/chargeback related to the original transaction—until verification is completed and/or the dispute is resolved.
10.1. Upon approval of a Refund, the User's right to use the relevant Digital Goods terminates. The license terminates and the License Key (and/or product access) will be revoked/disabled by the Operator.
10.2. The User must cease using the Digital Goods, delete all copies (including installation files, libraries, settings, derivative files, where applicable) from devices, VPS, and other media, and must not transfer the Digital Goods to any third party.
10.3. Any use of the Digital Goods after a Refund constitutes a material violation of the Operator's rights and may result in protective measures including account suspension, refusal of service, recovery of damages, and/or other remedies permitted by applicable law.
11.1. EASY Bots Digital Goods are automation tools. The Operator is not a broker, dealer, asset manager, and does not provide personalized investment advice.
11.2. The Operator does not guarantee profitability, absence of losses, achievement of specific financial results, the User's expected returns/drawdowns/trade frequency, or uninterrupted operation under a specific broker/account/market.
11.3. The User acknowledges that trading outcomes depend on market conditions, execution quality, infrastructure, risk settings, deposit size, broker limitations, and other factors. These circumstances alone are not a defect and do not constitute grounds for a Refund, except as expressly stated in Section 6.3.2 and only at the Operator's discretion.
12.1. The User must use the Refund procedure in good faith and must not initiate a chargeback/dispute for the same transaction in parallel with review under this Policy.
12.2. If the User initiates a chargeback after the Refund has been credited to the User Wallet, the Operator may:
13.1. The Operator may amend this Policy unilaterally. The new version becomes effective upon publication on the Website unless another effective date is stated.
13.2. The version of the Policy effective on the Purchase date applies to that Purchase unless applicable law requires otherwise.
14.1. Recommended channel to submit Refund requests: Telegram bot https://t.me/fxroboteasyteambot, command /refund.
14.2. Additional support channels may be listed on the Website. The Operator may conduct communications and make decisions based on communications via official channels.
15.1. This Policy applies to the maximum extent permitted by applicable law. If any provision is held invalid, the remaining provisions remain in effect.
15.2. No action by the Operator (including reviewing a request, requesting data, offering alternatives) constitutes an admission of defect or an unconditional obligation to issue a Refund unless expressly confirmed by the Operator.
15.3. By continuing to use the Website and/or making a Purchase, the User confirms that they have read, understood, and agreed to this Policy.
Effective date: 01 January 2026 • Version 1.0