Privacy Policy — EASY Bots (fxroboteasy.com)
We value your privacy. This Policy explains what data we collect, how we use it, and your rights.
This Privacy Policy applies to fxroboteasy.com, our software, and related services.
Who we are
EASY Bots ("we", "us") provides trading automation software via fxroboteasy.com (the "Site") and related services. We are the data controller for processing described in this Policy.
2. Scope
This Policy covers personal data we process when you visit the Site, use our software (the "Programme"), interact with support, or engage with our channels (e.g., Telegram).
It does not cover third‑party sites/services that we do not control (e.g., your broker, VPS provider, Telegram's own platform policies).
3. Data we collect
A. Data you provide
- •Account and contact: name, email, Telegram handle (public), phone (optional).
- •Licence and setup: licence key, configuration (.set) files or settings you share during support.
- •Communications: messages and attachments you send via email or Telegram.
- •Marketing preferences: subscriptions or opt‑outs (if applicable).
B. Data collected automatically
- •Usage: pages visited, clicks, timestamps, general referrers.
- •Technical: IP address, device/OS/browser, app version, VPS/latency indicators (where relevant to operation).
- •Diagnostics: error logs/crash data and performance metrics of the Programme.
C. Data from third parties
- •Payment providers (limited billing metadata; we do not store full card details).
- •Public social data (e.g., your public Telegram name when you contact us via bot).
4. How we use your data (purposes and legal bases)
- •Provide and maintain services (contractual necessity, Art. 6(1)(b) GDPR).
- •Licensing, activation and anti‑abuse checks (legitimate interests and/or contractual necessity).
- •Updates and configuration delivery, including SetAnalyze settings (legitimate interests).
- •Support and troubleshooting, including secure diagnostics (contractual necessity/legitimate interests).
- •Security, fraud prevention, compliance with law (legal obligation/legitimate interests).
- •Communications about material changes to the EULA/Policy (legal obligation/legitimate interests).
- •Marketing communications (only with your consent where required; you may opt out anytime).
We rely on consent (Art. 6(1)(a) GDPR) for non‑essential cookies and similar tracking where required.
6. Payments and billing
Payments are processed by third‑party providers. We receive limited billing metadata (e.g., status, masked details). We do not store full payment card numbers.
Invoices and tax records are retained as required by applicable law.
8. International transfers
Where data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms and implement additional measures where appropriate.
Telegram communications are subject to Telegram's infrastructure and terms; avoid sharing sensitive credentials.
9. Data retention
| Data Category | Retention Period |
|---|---|
| Account and licensing records | Duration of relationship + up to 24 months after inactivity |
| Support communications and diagnostics | Up to 24 months unless required longer |
| Logs and technical telemetry | Typically up to 12 months |
| Invoices/tax records | 5–7 years or as required by law |
| Cookie preferences | Up to 12 months |
We may retain data longer if necessary to resolve disputes or enforce agreements.
10. Security
We use industry‑standard safeguards, including encryption in transit (TLS), restricted access on a need‑to‑know basis, and secure credential handling.
Best Practices:
We recommend using a reliable VPS and enabling account security best practices. Never share passwords, 2FA codes, or full API keys in chat or email.
11. Your rights (GDPR/UK GDPR)
You may have the right to access, rectify, erase, restrict, port, or object to processing of your personal data, and to withdraw consent where applicable.
How to exercise:
Email privacy@fxroboteasy.com from your registered email and describe your request. We may ask for verification. We aim to respond within 30 days (45 days where permitted).
You may lodge a complaint with your supervisory authority if you believe your rights are infringed.
12. US privacy disclosures (CPRA)
Categories collected:
Identifiers (name, email), commercial information (licence/purchase metadata), internet activity (usage/technical data), and inferences (minimal, if any).
Purpose of use:
As described in Section 4.
Sensitive data:
We do not knowingly process sensitive personal information as defined by CPRA, beyond security/authentication data.
Do Not Sell or Share:
We do not sell or share personal information for cross‑context behavioral advertising.
Consumer rights:
Access, delete, correct, and limit use of certain data as applicable. Submit requests to privacy@fxroboteasy.com.
13. Marketing and preferences
You can opt out of marketing emails at any time via unsubscribe or by contacting support@fxroboteasy.com. Transactional/essential service messages are not marketing.
14. Do Not Sell or Share (CPRA)
We do not sell personal data. If practices change, we will update this Policy and provide an opt‑out mechanism.
15. Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child provided data, contact privacy@fxroboteasy.com to request deletion.
16. Automated decision‑making
Our algorithms automate trading logic per configuration but do not make decisions that produce legal effects about you as an individual. Trading outcomes depend on market conditions and your settings.
17. Changes to this Policy
We may update this Policy from time to time. Material changes will be noted by updating the "Last updated" date and, where appropriate, by providing additional notice.
18. Contact us
Email (Privacy)
privacy@fxroboteasy.comSupport Email
support@fxroboteasy.comTelegram Support Bot
@fxroboteasyteambotWebsite
https://fxroboteasy.comPostal address:
[PLACEHOLDER: insert verified business or registered agent address]19. Definitions
- •"Personal data" means any information relating to an identified or identifiable individual.
- •"Processing" means any operation performed on personal data (collection, storage, use, disclosure, etc.).
- •Other terms have the meanings given in applicable privacy laws.
Document Utilities
Last updated: January 17, 2025 • Effective: January 1, 2025