Licenses & Billing

Available payment methods at checkout (see /checkout flow): - Card — Visa, Mastercard, American Express, Maestro - SEPA — EU bank transfer with IBAN - Crypto — BTC, ETH, USDT (TRC20/ERC20), USDC - Bank wire — for orders ≥ $1,000, invoice generated on request

Card processing is handled by Stripe. Crypto is processed via a self-hosted gateway with on-chain confirmation. Receipts are emailed automatically and viewable in your customer area.

For enterprise or IB-tier purchases please email [email protected] — we accept purchase orders.

Tier overview (specifics may vary by EA — always confirm on the product page):

- **Classic (one-time)** — perpetual license for the current major version, free patch and minor updates for 12 months, single broker account. - **Cloud (monthly/yearly)** — Classic plus .SetAnalyze auto-updated presets, priority support, free upgrades to new major versions during subscription. - **Full / IB** — multi-account, commercial use, custom risk profiles, white-label options.

Switching between tiers is supported any time; differences are prorated.

Self-service subscription management lives in your customer area at /console. From there you can: - Upgrade tier (immediate, prorated charge) - Downgrade tier (effective next billing cycle) - Cancel subscription (effective at the end of the current paid period) - Update payment method - Download invoices

If you cancel mid-cycle, your EA continues to function until the period ends. After expiry the Classic perpetual license still works at its last patched version, just without Cloud features.

Three cases:

1. **Cloud subscription on a Classic-eligible EA** — cancellation reverts you to Classic perpetual. EA keeps working, no new feature updates. 2. **Cloud-only EA (currently GoldStrike AI)** — cancellation stops the EA from receiving signals and updates. The compiled file remains on disk but does not produce trade decisions. 3. **Full / IB tier** — cancellation downgrades to Classic on the primary account; secondary accounts lose access at the end of the billing period.

Reactivation reuses the same license — no need to repurchase.

How to request a refund:

1. Email [email protected] from the address used at purchase, OR contact the Telegram support bot at t.me/forexroboteasybot. 2. Provide the order ID (in your purchase email). 3. We confirm by reply within 1 business day and refund within 5 business days.

Refund channel: same payment method as purchase. Card refunds typically settle within 5–10 business days depending on the bank. Crypto refunds settle on-chain within hours.

Exceptions: custom MQL5 work and IB seat purchases past delivery start are non-refundable per the agreement. See /legal/refund for full terms.

License granularity is per broker account, not per machine. The two-device limit is a practical concession so you can test on desktop while production runs on VPS. The EA enforces the binding via the broker account number.

If you need to run the same EA on multiple accounts — for example, you manage funds for family members or operate as an IB — the Full / IB license tier is available. Pricing scales with seat count; see /pricing-calculator.

Common rebinding triggers: - You switched brokers. - Your broker migrated server infrastructure and assigned a new account number. - You moved from a demo to a live account. - You upgraded from a micro to a standard account.

In all cases, email [email protected] with old + new account number. We do not transfer licenses between different people because we cannot verify the chain of custody; reselling licenses violates the EULA.

Three free evaluation paths:

1. **Demo account** — open a free MT5 demo with any broker, install the EA from our demo download, run it on demo for 2+ weeks. 2. **Strategy Tester** — backtest the EA on broker historical data inside MT5. See /guide/easy-bots-strategy-tester-guide. 3. **Live trial (GoldStrike)** — purchase, run live for up to 30 days, refund if dissatisfied.

We strongly prefer that you do demo + backtest before live, but the 30-day refund window applies to all EAs regardless of trial method.